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What is FreePBX®

What is FreePBX®?

FreePBX is an open-source graphical user interface (GUI) and management software for Asterisk, a widely used open-source telephony platform. It provides a user-friendly interface to configure, manage, and control various aspects of a VoIP phone system, making it easier for businesses to deploy and maintain their Asterisk-based communication systems.

Key aspects and features of FreePBX

  • Graphical User Interface (GUI): FreePBX offers a web-based GUI that simplifies the configuration and management of Asterisk-based phone systems. It provides an intuitive interface with menus, forms, and options to configure system settings, extensions, call routing, voicemail, IVR, and other telephony features.
  • Call Management: FreePBX enables users to handle incoming and outgoing calls effectively. It supports call routing, call forwarding, call waiting, call transfer, call parking, and other call management features. Users can define call rules, create ring groups, set up time conditions, and manage call queues.
  • Extension Management: FreePBX allows easy setup and management of extensions. Users can configure extensions for internal phones, softphones, or external devices. It provides flexibility in defining features, such as voicemail, call forwarding, presence, and call permissions for each extension.
  • Voicemail and Messaging: FreePBX includes voicemail functionality, allowing users to receive and manage voicemail messages. It supports features like voicemail-to-email, voicemail greetings, message waiting indicators, and remote access to voicemail.
  • Call Detail Records (CDR): FreePBX provides detailed call logs and reporting capabilities. It tracks call details, including date, time, duration, caller ID, and call destination. This information can be used for billing, analysis, and monitoring purposes.
  • Advanced Features and Modules: FreePBX offers a range of additional features and modules to enhance the functionality of the phone system. These modules include conferencing, call recording, presence, faxing, CRM integration, and integration with third-party applications.
  • Customization and Integration: FreePBX allows customization and integration with various telephony hardware, protocols, and services. It supports a wide range of SIP phones, gateway devices, and telephony service providers. It can be extended with custom dial plans, scripts, and integration with other business applications.

FreePBX provides businesses with a powerful and flexible platform to build and manage their VoIP phone systems based on Asterisk. Its user-friendly interface simplifies the configuration and management of various telephony features, allowing businesses to customize their phone systems and deliver reliable and feature-rich communication services.

Being an open-source solution, FreePBX offers the advantage of community support, regular updates, and a wide range of add-ons and customizations. It enables businesses to leverage the benefits of an enterprise-grade phone system while maintaining flexibility and control over their communication infrastructure.