Business Connect


Stop worrying about your phone system and get back to what matters. Depending on your needs and situation, you can choose to host your phone system online or on local hardware.
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Hosted VM Server

Features

Documentation Wiki

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Business Connect is Available in Two Different Options

 

Managed Hosted Services

Experience the difference expertise makes. Everybody wants and expects their phone system just to work. Reality is your company’s phone system performance is often hampered by spending too much time keeping the service up, managing providers, and daily operations.
 

Managed Infrastructure as a Service

Do you lack the resources and expertise to perform this work in-house? Tap our skills to manage on-premise infrastructure for your locally installed phone system to deliver maximum business value. Our Business Connect service, administered by the same team providing your voice services, giving you maximum performance with your dedicated onsite system.

 

 

Optional Business Connect Features

 

Unified Messaging
SMS & MMS

US/Canada Local Phone Numbers/DIDs

US Toll-Free
Numbers

International
Phone Numbers

 

e911 Customizable
Call Back Profiles

e911 Calls Sent Using Dispatchable Locations

International
Calling

Fax to Email
Email to Fax
 
Hosted Phone Systems in Data Center

Focus On Your Business, and We’ll Handle the Details of Your Phone System

When you choose ClearlyIP Business Connect solutions, you get more than a team of experts from the best-managed Phone provider to run your infrastructure. the performance, control, and security that makes Business Connect ideal for mission-critical business communications — all backed by 24x7x365 support.

 

 

Full Integration and Support for NEW Kari’s Law and Ray Baum Act Requirements for 2020.

 

Notifications to onsite personnel that an e911 call has been dialed
Call 911 without the need to dial “9” to get an outside line
e911 calls sent using a “dispatchable location”
Tight e911 Integration with ClearlyIP Phones

 

 

Business Connect Features

 

Unlimited Extensions
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No hard limits on the number of extensions per system.

Music On Hold
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Music On Hold is a feature that plays music to callers who have been placed on hold or are currently in a call queue.

Hunt/Ring Groups
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Your phone system is capable of grouping together many extensions into a single dialed extension or Ring Group. As an example, if there are sales agents with extensions 5007, 5008, 5011, and 5015, assigning a ‘Sales’ ring group, which, when dialed, will call all of the phones simultaneously.

Call History & Reporting
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CDR Reporting gives you the ability to view all phone call records.


Enhanced E911
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Enhanced E911 that provides call notifications by SMS and paging.

Conferencing
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Conferencing allows two or more participants to communicate with each other.

Call Recording
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Call Recording is a useful feature that enables a calling or called party to record a conversation using their phone. Administrators can set calls to always record, never record, or record strictly on an on-demand basis.

Caller ID
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Caller ID is a standard PBX feature that enables incoming calls to be identified by their Caller ID (Name and Number) on end-users phones and in call reports.


Call Queuing
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Call Queuing is a feature that places callers into a regulated on-hold system of answering priority. The highest precedence usually set on callers that have waited for the longest. Call Queues are extremely useful when handling a large number of incoming callers at the same time.

IVR
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Interactive Voice Response/Auto-attendant allows the managing of incoming calls. The system answers call interacts with callers and routes calls based on their selections. Since the entire system is fully automated, it routes calls with more efficiency, and employees can maximize their productivity.

Time-Based Call Routing
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The Time Condition feature makes it possible to route a call based on the time, day of the week, or month.

Call Parking
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Call Parking enables callers to be “parked” to a call parking lot with an assigned number. This parked call can be picked up by any user authorized to do so on the system.


Call Forward
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This feature allows calls that would usually terminate to a given extension or location to route to a different destination.

Call Filters & Call Screening
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When enabled, prevents a number from calling into the phone system. Useful to prevent unwanted calling/solicitation, prevent harassment and abuse, stop telemarketing companies who just won’t give up, and more.

Paging/Intercom
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Paging/Intercom – lets users contact each other directly and immediately through the speakerphone. Intercom allows one user to contact another user (one-to-one) instantly. All parties can speak and listen to each other. Paging allows one user to contact a group of users simultaneously

Find Me/Follow Me
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Call Parking enables callers to be “parked” to a call parking lot with an assigned number. This parked call can be picked up by any user authorized to do so on the system.

 

 

Business Connect Allows End-users to Control System Features Using a Web-Based User Control Panel Application, Supported on Computers, Tablet and Mobile Devices

 


  • Call Forward
  • Call History
  • Call Origination
  • Call Waiting
  • Call Recording
  • Do Not Disturb
  • Follow Me
  • Presence
  • Visual Voicemail
  • Voicemail
  • Voicemail Greetings
  • Call History
  • Contact Management
  • Presence Management
  • Conference Room Management
  • Settings Management
  • Find Me / Follow Me
  • Call Forwarding
  • Call Waiting
  • Do Not Disturb
  • Call Confirmation
  • Voicemail
  • Visual Voicemail
  • Notification Options
  • Greetings Management
  • Personal IVR

End User Features

  • Unified Messaging: SMS/MMS
  • Voicemail to email
  • Text to Speech
  • Voicemail Blasting
  • Calendar Integration

ClearlyIP Enhanced Phone Features

  • Call Parking
  • Do Not Disturb
  • Hot-Desking
  • CIP Silent Monitoring
  • CIP Silent Alert
  • CIP Panic Button/CodeX